Refund and Return Policy

Thank you for shopping at whisperwonders.com for custom products. Since custom products are exclusively made according to your specific requirements, we have the following special refund and return policies.

1. Return Policy

  • Due to the unique nature of custom products, we do not accept returns or exchanges unless the product has quality issues or manufacturing errors.
  • Once an order has been confirmed for production, it cannot be canceled or modified.
  • If the product has quality issues (such as damage, printing errors, or significant size deviations), please contact us within 3 days of receiving the product.
  • Returned items must be unused and in their original packaging.

2. Return Process

If your product has quality issues or manufacturing errors, please follow these steps:

  1. Contact us within 3 days of receiving the product via [email protected] and provide the order number, a description of the issue, and photos of the product.
  2. We will review your request within 1 business day.
  3. If the return request is approved, we will provide a return address, and you must send the item back within 3 days.
  4. Once we receive the returned product, we will process the refund or remake the product within 3 business days.

3. Refund Policy

  • Refunds are only applicable for returns due to quality issues or manufacturing errors.
  • The refund amount will be credited to your original payment method. Processing times may vary depending on the payment platform (typically 3 business days).
  • The original shipping fee is non-refundable unless the return is due to our error.
  • If the order includes a free gift, it must be returned along with the item; otherwise, the refund amount may be affected.

4. Order Modifications and Cancellations

  • Orders can be modified within 24 hours of confirmation. After this period, they will enter the production process and cannot be changed or canceled.
  • We do not offer refunds or exchanges if the issue arises from incorrect information provided by the customer (such as spelling mistakes or incorrect size selection).

5. Special Cases

  • If the product is damaged during shipping, please take photos immediately and contact us.
  • If the return is due to our manufacturing error or quality issues, we will cover the return shipping costs.

6. Contact Us

If you have any questions, please contact us at: [email protected]

Thank you for choosing whisperwonders.com. We are committed to providing high-quality custom products!

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